Prevail Web is coming, and SSD firms are ready for it.
That was the clearest message from four days at the NOSSCR 2026 Fall National Conference, held October 13–16 at the Grand America Hotel in Salt Lake City.
Our team spent the week talking with attorneys, firm administrators, and longtime Prevail users. We gave the community its first hands-on look at Prevail Web, the next generation of the case management platform so many of you rely on every day. And we listened. A lot.
Here's what we heard.
The Great Cookie Debate
Instead of a slide deck, we brought an innovative demo you could actually use. The Great Cookie Debate is a short, hands-on look at Prevail Web with a creative twist. It takes a few minutes, it's a little bit fun, and it shows how Prevail Web works instead of just telling you.
Dozens of attendees sat down for the full experience. The most common follow-up wasn't about cookies. It was about timing: firms wanted to know when they could have it.
Missed us in Salt Lake City? The Great Cookie Debate is now open to every firm. Try the demo
Will moving to Prevail Web disrupt my firm?
This was the number-one concern all week, and it's a fair one. Your workflows, your Process Builder automations and your staff's habits are how your firm runs. Moving client data is only part of the job.
So we're building a migration plan that goes beyond data. It's designed around business continuity: keeping intake moving, cases on track, and staff productive while you make the switch. Workflows in Prevail Web are built as a more capable successor to Process Builder, and we'll share specifics on how your existing processes carry over ahead of launch.
Not ready to move everything at once? Tell us. We want to hear what a comfortable pace looks like for your firm.
What will AI actually do for my firm?
Almost every firm we met expects AI to be built in. Fewer could say exactly what they want it to do, and that's a smart place to be cautious.
Our focus is practical: AI inside your workflow that takes manual, repetitive work off your staff's plate, so they can take on more intake and more cases. We'd rather build AI around real problems than chase features. If there's a task you'd hand to AI tomorrow, we want to hear it.
How do Assure and Prevail fit together?
Assure is our broader SSD ecosystem, connectivity to the ERE and delivers tools and services like brief writing, nationwide hearing coverage and AI medical chronologies. Prevail is the case management platform at the center of your firm's day. NestSign adds a cost-effective eSignature option. Each works on its own, and they work better together.
What firms are most excited about
Firms told us what they want from Prevail Web, and four things came up again and again.
- Access from anywhere. A web-based Prevail means your team isn't tied to one office machine.
- Leads straight into your system. Prevail Web brings leads in directly, with no extra software in between.
- Workflows that do more. Case status updates can trigger automation, so the next step happens without someone having to remember it.
- Connections to the tools you already use. Firms asked most about ERE, calling apps, client messaging, QuickBooks and open API access.
- Stacy Thompson, Bluestein, brought a colleague from another firm to our booth to explain how Assure's tools have made her day easier and made her a more effective SSD attorney.
- Steve Troutman and the Troutman Law team stopped by several times with thoughtful product feedback, including where deeper connections to the systems they already use would help their firm.
- Peter LaPray, Packard LaPray, talked about his long working relationship with Chris Davis on our team and how much he values our responsiveness when questions or issues come up. His son, Seth, will lead the firm's role as a Prevail launch partner.
- Powers Law, an Assure customer, Michelle Powers is excited to bring its case management to Prevail. What the team values most: people who know them, and the ability to reach a real person quickly.
- Get on the list. Request early access to Prevail Web.
- See it for yourself. Try The Great Cookie Debate if you missed us at the booth.
- Ask us anything. Questions about migration, pricing or how Prevail fits your firm? Talk to our team.
The theme underneath all of it: less administrative work, and more time for clients and cases.
In their words
Some of the best moments of the week came from customers who stopped by just to tell us how things are going.
That last point came up more than any feature. Responsive, knowledgeable support is something we never want to lose, and it's coming with us to Prevail Web.
What's next
Prevail Web launches in 1H2027. Between now and then, we'll share more on features, migration and onboarding here on the blog and on LinkedIn.
Not ready to move yet? Prevail 10 keeps getting better, and several firms we met in Salt Lake City are already scheduling their upgrades. We're glad to help you get more out of it in the meantime.
We'll be back on the road this spring with Prevail Web in hand. Watch this space for where to find us.
Let's keep the conversation going
Used Prevail before and moved on? Several former customers told us they're ready to come back once Prevail Web launches. We'd love to talk.
Thank you to NOSSCR for a terrific week, and to every attorney, administrator, and advocate who stopped by. Your questions are shaping what we build.
- Get on the list. Request early access to Prevail Web.
- See it for yourself. Try The Great Cookie Debate if you missed us at the booth.
- Ask us anything. Questions about migration, pricing or how Prevail fits your firm? Talk to our team.